REFUND & RETURN POLICY
REFUNDS
If you did not receive the product within the guaranteed time (45 days not including 7-10 days processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GIINTER(i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of GIINTER
- We don't send the refund because you don't like the items. Please see the product carefully.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
If you cancel your order due to personal reasons or by mistake, a 15% fee of the order value will be applied to cover payment gateway and order processing costs
EXCHANGES
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
YOU HAVE TO SUBMIT YOUR EXCHANGING/RESENDING/REFUNDING REQUEST WITHIN 15 DAYS AFTER YOU RECEIVE YOUR ORDER.
